Privacy Policy shiokambing

Shiokambing ("we," "the platform") operates as an online entertainment service provider and understands that user trust is our most valuable asset. This Privacy Policy openly explains how we manage information relating to you as a user of our platform.

We are committed to complying with applicable data protection principles, including proportionality (collecting only necessary data), transparency (clearly explaining how data is used), and accountability (taking responsibility for data management).

This policy applies to all registered users and visitors who access the shiokambing platform without an account. If you have questions about this policy, our team is available to help via live chat within the platform.

Shiokambing collects several categories of data depending on how you interact with the platform. Here is the full breakdown:

Data is collected through several distinct mechanisms, all with your knowledge:

• Directly from you — when you register, complete your profile, make a deposit, or contact CS
• Automatically upon using the platform — activity logs, device technical data, and cookies that help the platform run smoothly
• From the identity verification process — when you upload your ID card or passport for KYC purposes
• From payment processors — transaction confirmation from our partnered payment service providers

We do not purchase data from third-party data brokers or collect data from your social media profiles without explicit consent.

Every piece of data we collect is used for a specific and legitimate purpose. Below are the primary purposes for which your data is used on shiokambing:

• Account operations: to create, verify, and manage your account on the platform
• Transaction Processing: to process deposits, withdrawals, and wins to your registered payment method
• Identity Verification (KYC): to ensure every user is a real individual aged 18 or above, in compliance with applicable requirements
• Security and fraud prevention: to detect suspicious activity, prevent unauthorised access, and protect your account
• Experience Personalization: to display game recommendations, promotional offers, and relevant content based on your preferences
• Customer service: to respond to enquiries, resolve complaints, and provide technical support
• Regulatory compliance: to fulfil legal obligations including anti-money laundering (AML) reporting
• Platform Upgrades: to analyse usage in order to improve performance and add features users need

Shiokambing does not sell or rent your personal data to any third party. Data sharing with external parties only occurs in the following limited contexts:

• Payment Service Provider: such as banks, DANA, OVO, GoPay, and ShopeePay, which require transaction information to process deposits and withdrawals
• Game Provider: anonymous game data required for win verification and game integrity
• Identity verification services: third parties that assist with the KYC process under security standards equal to or higher than those of Shiokambing
• Legal authorities: if required by court order, regulatory authority, or applicable legal provisions
• Cloud Infrastructure Provider: data storage servers operating under strict confidentiality agreements

All third parties working with shiokambing are bound by data processing agreements that require them to protect your data to the same standards we uphold. We do not permit partners to use your data for their own purposes outside the applicable service contract.

Shiokambing applies multiple layers of technical and organizational security to protect your data from unauthorized access, breaches, or misuse:

• Access to user data is restricted solely to personnel who genuinely require it for specific tasks
• All access to sensitive databases is recorded in audit logs retained for a minimum of 12 months
• Data backups are performed automatically and stored in separate locations with full encryption
• Penetration testing (pentest) is conducted periodically by an independent security team

Shiokambing uses cookies and similar technologies to ensure the platform functions properly and to deliver a more personalized experience. Below are the types of cookies we use:

You can manage your cookie preferences through your browser settings. Disabling essential cookies will affect core platform functions, including the ability to log in.

Shiokambing does not store your data indefinitely. Retention periods are determined based on the purpose of data collection and applicable legal obligations:

• Active account data: retained for as long as the account is active and for the required period after account closure
• Transaction History: retained for a minimum of 5 years in accordance with financial and tax regulations
• KYC Documents: retained for a minimum of 5 years after account closure as part of AML obligations
• CS communication logs: retained for 2 years for audit purposes and dispute resolution
• Technical data and access logs: retained for 12 months for security monitoring
• Anonymous analytics data: may be retained longer as it cannot be linked to any individual's identity

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any specific individual.

As a shiokambing user, you have the following rights over your personal data:

Shiokambing strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect data from children or minors below the legal age.

If we discover that data belonging to a user under 18 has been collected without our knowledge, the account will be immediately deactivated and the associated data will be deleted as soon as possible in accordance with applicable procedures.

In certain cases, user data may be processed or stored on servers located outside Indonesia — for example, when using specific cloud services. Shiokambing ensures that any such data transfer is carried out with adequate safeguards:

• Legally binding data processing agreements with every partner that receives data
• Standard contractual clauses requiring equal or greater levels of protection
• Regular audits of partner compliance in handling transferred data

We do not transfer data to jurisdictions lacking adequate data protection without appropriate additional security mechanisms.

This Privacy Policy may be updated from time to time to reflect changes in platform operations, technology used, or applicable legal requirements. Any changes will be communicated to users via:

• In-app or website notification at least 7 days before taking effect
• Email to the address registered to your account
• Update the "Last Updated" date at the top of this document

For material changes — such as significant changes to data usage purposes — we will request your consent again before those changes take effect on your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the following channels:

We are committed to responding to all privacy-related requests within a maximum of 14 business days from the date your request is received and your identity is verified.