FAQ Shiokambing — Find Your Answer Here

No. Each user is only allowed to have one active account. Holding multiple accounts is a violation that may result in all related accounts and their balances being frozen. If you've forgotten your old account login details, contact our CS team via live chat for recovery assistance.

The minimum age to register and use shiokambing services is 18 years. Age verification is carried out during the KYC process prior to your first withdrawal. Accounts found to have been registered by underage users will be deactivated immediately without prior notice.

Changes to sensitive account details such as phone number, email, and full name require identity verification (KYC). Go to Account Settings after logging in, select the detail you want to update, and follow the on-screen verification instructions. For changes that require manual assistance, contact our CS team via live chat.

There are several possible reasons why your account cannot be accessed:

• Too many failed login attempts — account temporarily locked automatically
• Your account is currently under an active self-exclusion period
• Unusual activity detected, triggering a temporary account freeze as a security measure
• Terms and conditions violation

Contact our CS via live chat and provide your registered username to get a more detailed explanation.

shiokambing supports a wide range of deposit methods familiar to users in Indonesia: QRIS, DANA, OVO, GoPay, ShopeePay, bank transfer (BCA, BRI, BNI, Mandiri, and other banks), and Virtual Account. All transactions are conducted in IDR with no currency conversion fees.

The minimum deposit at shiokambing starts from Rp 10,000, making the platform accessible to everyone regardless of budget. Maximum deposit limits vary depending on the payment method used. Specific limits per payment method are available on the deposit page within your account.

Deposits via QRIS and e-wallets (DANA, OVO, GoPay, ShopeePay) are processed instantly — funds typically arrive within seconds. Bank transfers and Virtual Account payments generally take 1–5 minutes. If your balance has not appeared more than 15 minutes after a successful payment, contact our CS and include your proof of transfer.

shiokambing does not charge any additional fees on deposit transactions from the platform's side. However, some banks or e-wallet providers may apply transfer fees on their end — this is outside shiokambing's control. For fee-free transactions on all sides, use QRIS or a major e-wallet.

Log in to your shiokambing account, open the Cashier or Wallet menu, then select "Withdrawal". Choose your preferred withdrawal method, enter the amount you'd like to withdraw, and confirm the request. Your first withdrawal requires KYC verification — have your national ID or a valid identity document ready. Once KYC is complete, future withdrawals can be processed faster.

Withdrawals to domestic bank accounts are generally processed within 1–24 business hours, depending on transaction volume at the time. E-wallet withdrawals are typically faster, ranging from 15 minutes to 2 hours. If your withdrawal request has not been processed after 24 business hours, please contact our CS team with your transaction reference number.

Some common reasons why a withdrawal may be held or rejected:

• KYC is incomplete or the uploaded documents are not clearly legible
• The balance you want to withdraw is still subject to rollover requirements from an active bonus
• The destination account name does not match the name registered on your shiokambing account
• Withdrawal amount is below the applicable minimum limit

Check your withdrawal status in the Transaction History menu. If it's still unclear, our CS team is ready to walk you through the specifics.

Yes, there are daily withdrawal limits that vary based on your account level and chosen withdrawal method. Users with full verification status (KYC completed) enjoy higher withdrawal limits. Specific limit details are available on the withdrawal page within your account dashboard.

Rollover is the minimum wagering requirement that must be met before you can withdraw a bonus balance. For example, if you receive a bonus of Rp 100,000 with a 5x rollover, you must place a total of Rp 500,000 in bets before the bonus can be withdrawn. You can monitor your rollover progress in real-time on your account dashboard.

Yes, the welcome bonus is automatically credited to your account once your first deposit has been successfully processed and meets the applicable minimum requirements. No promo code needs to be entered manually. Full details of the welcome bonus — including the bonus amount, minimum deposit requirement, and rollover terms — are available on the Promotions.

For certain bonus types, you can choose to opt out before the bonus is credited. However, once a bonus has been added to your balance and used for gameplay, cancellation is no longer possible. If you wish to skip a specific bonus in the future, you can manage your bonus preferences in your account settings.

Absolutely. shiokambing runs a variety of regular promotional programs for active members, including daily and weekly reload deposit bonuses, loss cashback, a referral program, prize slot tournaments, and exclusive seasonal offers. All the latest promotion details are available on the Promotions and notifications within your account dashboard.

shiokambing offers more than 500 game options on a single platform, including: online slots from leading providers with hundreds of different titles, live sports betting on football, basketball, tennis, and other popular sports, online bingo, interactive fish shooting games, and live casino games — all accessible from one account.

Yes. All slot games and RNG-based (Random Number Generator) games on shiokambing are provided by internationally licensed providers that are regularly audited by independent bodies to ensure fair randomness. There is no manipulation of results on the platform's end — every spin is truly random and independent of the previous one.

The shiokambing system records all game transactions in real-time on the server. If your connection drops mid-session, any wagered balance will be settled based on the outcome recorded on the server — not your connection state. You can view the results and betting history from the interrupted session in the Game History menu once your connection is restored.

After logging in and making a deposit, open the Sports Betting in the main navigation. Select the sport and match you want to bet on, then click the desired odds to add them to your bet slip. Enter your stake amount and confirm. For live betting, odds update in real-time as the match progresses.

All data transmitted between your device and shiokambing servers is encrypted using 256-bit SSL/TLS protocol — the same security standard used by international banks. Passwords are stored as one-way hashes, so even our internal team cannot view your password in its original form.

Two-factor authentication (2FA) is an extra security layer where every login requires an OTP code sent to your registered phone number — in addition to your username and password. To enable it: log in to your account, go to Settings > Security, then turn on the "Two-Factor Authentication" option. We strongly recommend enabling this feature for maximum security.

shiokambing will never contact members to request a password, PIN, or OTP code via chat, phone, or email. If you receive a message asking for such sensitive information, ignore it and do not click any links. Report it immediately to shiokambing CS through the official live chat within the platform. If you're concerned your account has been compromised, change your password right away and enable 2FA.

The Shiokambing app is available for Android and iOS. Visit the App on this website to get the official download link. For Android, download the APK file directly from that page. For iOS, follow the installation guide provided. Always download from official shiokambing sources to avoid counterfeit apps.

Yes, the shiokambing mobile app offers the same features as the web version — including all game categories, deposits and withdrawals, account settings, bonus claims, live chat support, and all other functions. The interface is optimized for mobile screens, making gameplay on smartphones smoother and more responsive.

Step one: make sure you're using the latest version of the app. If not, update it through the App. Also try clearing the app cache through your device settings, or uninstall and reinstall the app. Make sure your device meets the minimum specifications listed on the download page. If the issue persists, contact CS and provide your device type and operating system version.